Inclusive and accessible

We practice ‘open by default’.
This includes design documentation, decisions, and code repositories.

We welcome contributions.

We will publish honest data about how we’re meeting SLAs.

We will provide detailed RCAs and use them to learn from our mistakes.

Communicating change to customers is crucial.
We will clearly communicate upcoming changes, maintenance and upgrades.

Documentation is a ‘first class citizen’ and will be easy to follow, to reduce failure demand.